Frequenty asked questions
Q: What is Epic Runner?
A: Epic Runner, created by Omescape, is the newest form of live entertainment in Toronto. It offers you the thrill of competitive sports and features the tactical aspect of board games. Inside our 7000+ sq/ft indoor arena, you will be able to experience the unparalleled intensity and endless surprises with your friends. Regardless if your friends are Football Jocks or Dungeons and Dragon Fanatics; we have a set of games for your gang! Many corporations, clubs, and organizations are already utilizing Epic Runner as their team building tool. Game mode ranges from a simple team tag to a full-on war battle with preliminary planning, team formation alterations, timed surprise attacks, intel gathering, deception, allegiance, and betrayals. Our multi-layered game modes will ensure your group yearning for more!
Q: What is your cancellation policy?
A: Booking deposit is non-refundable unless the minimum number of participants per session is not met. However, we accept rescheduling requests up to 24 hours prior to your reservation.
Q: Do I need to make reservations online?
A: Booking in advance is highly recommended. Walk-ins are not guaranteed and only accepted based on availability, if you would like to reserve a spot within the next 24 hours please contact us directly through our phone number 647-800-8038 during our business hours. We will try our best to accommodate.
Q: What if I am late?
A: All players are to arrive 15 minutes prior to reserved game time. In the event where safety training is missed, we may decide at our discretion whether any late arrivals may participate in the game. No refund or compensation would be granted.
Q: What is the players' requirement?
A: 8 is minimum. 12 or more is strongly recommended.
Q: What if we have less than the minimum players' requirement?
A: A minimum of 8 players are required per session. Sessions may be canceled if there are less than 8 players booked, and store credit will be given to reschedule future bookings. A $5 non-refundable deposit will be charged for each person upon reservation. In the event that there are fewer people than anticipated, We will try our best to accommodate your group on the same day with the next available timeslot, however if the number of participants are still not sufficient, then you may either choose to participate in Epic Runner at another time or use the deposit as credits towards our escape games.
Q: Am I fit to play Epic Runner?
A: Guests are expected to be in good health to participate in our games. Those with pre-existing health conditions, and/or are pregnant should not participate in our games. Due to the physical nature of our games, light injuries may occur. Participants are required to sign waiver forms upon checking in.
Q: What is the age requirement?
A: Due to the nature of the activities, participants must be the age of 18 or over except full private bookings.
Q: Do I need to sign a waiver?
A: Yes. You must read and accept the terms on our wavier by signing it before the session. A guardian signature is required if the participant is the age of 16 or under. A copy of waiver will be provided to all participant at the time of check-in. You are encouraged to review the wavier here prior your booking.
Q: Can I book a private session?
A: Bookings with 12 or more participants will be automatically made private (applies to a free slot with no existing bookings only).
Q: What should I wear?
A: CLEAN running shoes along with athletic wares are mandatory. Participants are encouraged to bring a towel and water bottles are welcome.
Q: What if someone is behaving inappropriately?
A: Each game will be monitored by a dedicated game host. Inappropriate behaviors and/or violence will not be tolerated. Epic Runner reserves the absolute right to expel players due to inappropriate behaviors deemed by our staff.
Q: How long is each session?
A: The total time for each session is 90 mins. Includes 15 minutes of briefing game rules & introductions, followed by 75 minutes of game time
Q: Can I bring a GoPro to film gameplay?
A: Yes, but Epic Runner will not be responsible for any damages to your personal devices.